This Privacy Policy explains how PrimeTunnel collects, uses, stores, and protects information when you use the PrimeTunnel mobile application and its VPN connectivity features.
The app processes limited information required to provide the VPN service and support core app functions, including:
The app does not currently provide account registration. This release does not currently integrate advertising, analytics, attribution, or crash reporting SDKs such as AdMob, Google Analytics for Firebase, Firebase Crashlytics, or Facebook services. A future version may enable such services, and if that happens, they may process device, app, event, crash, performance, advertising-related, or attribution-related information in accordance with their own privacy policies and terms.
PrimeTunnel routes network traffic through a VPN tunnel in order to provide the core service.
The app itself is not designed to read or store the content of websites, messages, or files that pass through the tunnel. However, network traffic must pass through the VPN or proxy infrastructure used to provide the service, and the relevant infrastructure provider may process network requests and connection metadata as necessary to transmit traffic, authenticate access, operate the network, detect abuse, or comply with law.
To verify that the tunnel is usable and to display the exit IP address, the app may contact third-party network endpoints and IP check services, such as Cloudflare DNS or public IP lookup services. Those services may receive your VPN egress IP address and standard technical request metadata.
We use information for the following purposes:
The app requests system permissions that are necessary for its core functions, such as:
We do not sell your personal information. We may disclose or make limited information available only when reasonably necessary to operate the service, comply with legal obligations, protect the service, or respond to valid requests from authorities.
This release does not currently integrate advertising, analytics, attribution, or crash reporting SDKs such as AdMob, Google Analytics for Firebase, Firebase Crashlytics, or Facebook services. The app may still interact with third-party services needed for core operation, such as app distribution, VPN or proxy infrastructure, and public IP lookup or connectivity verification services. If additional SDKs are added in a future version, this policy will be updated before use. Relevant third-party policy references may include:
Region selection, device-local session code, and encrypted connection provisioning values are stored on the device until you clear app data or uninstall the app, unless replaced by a newer value. Temporary in-memory connection state exists only while the service is active. Support emails or other communications you send may be retained for as long as reasonably necessary to handle your request, comply with legal obligations, resolve disputes, and enforce agreements.
If analytics, advertising, or crash reporting services are added in a future version, retention of information handled by those providers may also be subject to their own retention practices and documentation.
We use reasonable technical and organizational measures to protect information. For example, sensitive connection provisioning values stored by the app are encrypted before being written to local storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You can stop using the VPN service at any time, disconnect the tunnel in the app, or remove locally stored app data by clearing app storage or uninstalling the app. You may also contact us regarding questions about your information handling.
The service is not directed to children under the age required by applicable law. If you believe a child has provided personal information, please contact us so that we can review and remove it where appropriate.
Because the VPN service may involve servers, proxy gateways, or technical providers in different jurisdictions, information may be processed in countries other than your own, subject to applicable law.
We may update this Privacy Policy from time to time. The updated version will be posted in the app or on the relevant page, and the new effective date will be shown above.
If you have questions about this Privacy Policy, contact us at:
The app is operated by YUSNAX, with account owner SUWARTO HADI, under the organisation PEDAGANG BESAR KELAPA YUSNA.